Privacy Policy

Your privacy is important to us. This policy explains how MaxwellTrack collects, uses, and protects your personal information.

Last updated: December 2024

Information We Collect

Personal Information

Name, email address, and contact information when you create an account
Company information and role when you use our business services
Communication preferences and history

Usage Data

How you interact with our website and services
Device information, IP address, and browser type
Analytics and performance data

How We Use Your Information

Service Delivery

Provide and maintain our IoT tracking services
Process transactions and manage accounts
Deliver customer support and technical assistance

Improvement & Communication

Improve our products and services
Send important updates and notifications
Conduct analytics and research

Data Security

We implement robust security measures to protect your personal information:

Technical Safeguards

• End-to-end encryption for data transmission
• Secure database storage with access controls
• Regular security audits and updates
• Multi-factor authentication systems

Operational Security

• Employee training on data protection
• Limited access on a need-to-know basis
• Regular monitoring and incident response
• Compliance with international standards

Your Rights

You have the following rights regarding your personal information:

Access

Request access to your personal data

Correction

Update or correct inaccurate information

Deletion

Request deletion of your data

Portability

Export your data in a portable format

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Account Data

Retained while your account is active and for 90 days after closure

Transaction Records

Kept for 7 years to comply with legal requirements

Analytics Data

Anonymized and retained for 2 years for service improvement

International Transfers

As MaxwellTrack operates from Tanzania and serves clients across Africa, your data may be processed in different jurisdictions:

Our Commitment

• We ensure adequate protection for all data transfers
• We comply with local data protection laws in each jurisdiction
• We use appropriate safeguards for cross-border transfers
• We maintain transparency about where your data is processed

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

• Authentication and security
• Session management
• Basic site functionality

Analytics Cookies

• Usage statistics
• Performance monitoring
• User experience improvements

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect site functionality.

Questions About Privacy?

We're here to help. Contact our data protection team for any privacy-related inquiries.

Email

privacy@maxwelltrack.com

Phone

+255 675 887 828

Address

Dodoma, Tanzania

Policy Updates

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.